Reducing the time taken for new Delivery agents to meet the number of expected daily error-free parcel deliveries for one of India’s largest Courier Delivery companies.

Problem:

Our esteemed client, one of the largest courier delivery services in India, was concerned about the training duration and attrition rates among their delivery bikers. During detailed discussions, our client expressed concerns regarding the occurrence of erroneous deliveries within their company.

Diving deeper into the issue, we discovered that they had a remarkably high delivery error rate of 5%, significantly impacting the company’s financial performance. Furthermore, the time required for a new delivery biker to reach maximum efficiency was an astonishingly lengthy 90 days.